customer service Category

How to lose a sale

In: customer service

One of the more useful iPhone applications I’ve found and used goes beyond Apple’s SDK by installing a quick-glance menu on the iPhone’s “locked” screen. In it, you can add calendar items, mail, sms, or a variety of other things. It’s a great idea and something the iPhone is desperately missing.
So you can imagine my [...]

Netflix will delete my profiles

In: customer service

UPDATE: Netflix has decided to
keep personal profiles!
Netflix emailed me last night:

We wanted to let you know we will be eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account, effective September 1, 2008.
Each additional Profile Queue will be unavailable after September 1, 2008. Before then, we recommend you [...]

I want my baggage!

In: customer service

The airport has my baggage because there was some sort of bomb scare this morning at 10AM. They stopped distributing luggage and proceeded to call the fire department/bomb squad to come out and search everything before they allowed anything through. A Southwest employee said (after a frustrated mob practically attacked him) no one was telling [...]

Hello, I'm Jason Lancaster

I like swing dancing, climbing, programming, web applications, games, and being outdoors. I talk about all of these things and much, much more on this website.

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